SHIPPING & DELIVERY
At AROTRIXERONIZELO, we believe that the wait for exceptional craftsmanship is part of the luxury experience. Every piece is handled with the utmost care, from our studio to your doorstep.
1. THE JOURNEY OF YOUR ORDER
Your delivery experience is curated in two distinct phases:
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PHASE I: PREPARATION & QUALITY CURATION (Processing Time) Before departure, each piece undergoes a meticulous verification, tailoring, and quality inspection. This process ensures that your jewelry meets our exacting standards. Most orders are prepared for dispatch within 72 hours of payment confirmation.
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PHASE II: GLOBAL TRANSIT (Shipping Time) The duration from our fulfillment center to your destination.
2. ESTIMATED DELIVERY TIMELINES
We provide Standard Secured Shipping & Insurance for all international destinations.
| REGION | ESTIMATED DELIVERY (In-stock Items) |
| United States & Canada | 2 – 4 Weeks |
| United Kingdom & Europe | 2 – 4 Weeks |
| Australia & New Zealand | 2 – 4 Weeks |
| Rest of the World | 2 – 5 Weeks |
Note: Delivery times may vary slightly based on local customs procedures or high-demand seasons. We prioritize quality over speed to ensure your piece arrives in perfect condition.
3. PREMIUM SHIPPING OPTIONS
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PROTECTED DELIVERY (Standard) In the rare event that an item is lost in transit or arrives damaged, we provide a complimentary replacement upon verification of the claim. Your peace of mind is our priority.
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PRIORITY CONCIERGE SHIPPING By selecting Priority Shipping, your order is placed at the top of our daily fulfillment list. While transit times depend on global logistics, your order receives the fastest possible handling within our studio.
4. LOGISTICS & TRACKING
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CONSOLIDATED SHIPPING: To optimize delivery, items may be shipped separately if they are housed in different specialized ateliers. You will receive unique tracking details for each package.
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REAL-TIME MONITORING: Tracking information typically requires 3 to 7 business days to synchronize with global systems. We recommend using 17TRACK for the most accurate, real-time updates.
5. ORDER AMENDMENTS
We understand that perfection requires precision. If you need to modify your order (size, color, or address), please contact our concierge at support@arotrixeronizelo.com within 24 hours of placement.
Once an order has entered the dispatch phase, we are unable to make further changes. We kindly ask you to review your selections carefully to ensure your absolute satisfaction.