RETURN & REFUND POLICY

RETURNS & EXCHANGES

At AROTRIXERONIZELO, your satisfaction is as essential as the craftsmanship of our jewelry. If your selection does not perfectly meet your expectations, we are committed to ensuring a seamless return experience.

1. THE 30-DAY COMPLIMENTARY RETURN

We invite you to experience our creations with absolute peace of mind. You may return any item purchased directly from our online boutique within 30 days of receipt.

  • Complimentary Service: Returns are free of charge.

  • Refund Details: Upon approval, the purchase price will be refunded to your original payment method. Please note that original shipping charges are non-refundable.

  • Condition: Items must be returned in their original, unworn condition with all AROTRIXERONIZELO packaging and tags intact.

2. THE RETURN JOURNEY

To initiate a return, please follow our curated process:

  1. Contact our Private Concierge at support@arotrixeronizelo.com.

  2. Provide your Order Number and the specific item(s) you wish to return.

  3. Our team will provide you with a pre-paid return label and detailed instructions for the next steps.

Note: For items purchased through authorized third-party retailers, please contact the retailer directly to follow their specific return protocols.

3. QUALITY ASSURANCE & RESOLUTIONS

DAMAGED CREATIONS

In the rare event that your piece arrives with a flaw, please notify us within 14 days of delivery.

  • Subject Line: DAMAGED - [Your Order Number]

  • Requirement: Please attach a clear photograph of the damaged item. We will prioritize a replacement or a full refund to restore your experience.

INCOMPLETE DELIVERIES

If your order is missing an item, please contact us immediately so we can rectify the error.

  • Subject Line: MISSING ITEM - [Your Order Number]

4. SPECIAL PROMOTIONS

Please be advised that return policies may vary during exclusive promotional periods or seasonal events (such as Black Friday). We encourage you to review the specific terms and conditions associated with those promotions before completing your purchase.

5. ORDER MODIFICATIONS

We strive to fulfill every order with precision. If you need to change your selection, please reach out to us within 24 hours. Once a piece has entered our dispatch phase, we are unable to modify the order, but we will be happy to assist you with a return or exchange once it arrives.