FAQs

FREQUENTLY ASKED QUESTIONS

1. CURATING YOUR EXPERIENCE

DO I NEED TO HAVE AN ACCOUNT TO PLACE AN ORDER? While guest checkout is always available for your convenience, creating an AROTRIXERONIZELO account offers an elevated experience, including:

  • Expedited Checkout: Save your preferred details for future acquisitions.

  • Order Archive: Effortlessly monitor your current status and historical collection.

  • Exclusive Previews: Receive early access to our limited editions and seasonal motifs.

2. SECURE TRANSACTIONS

WHICH PAYMENT METHODS ARE ACCEPTED? To ensure a seamless transaction, we accept all major credit cards (VISA, Mastercard, Discover, American Express) and PayPal.

HOW SECURE IS MY ONLINE TRANSACTION? Your security is paramount. All sensitive data is processed via an SSL-secured gateway. This ensures your information is encrypted and transmitted directly to our provider's network for authorization. AROTRIXERONIZELO never stores your credit card details on our servers, ensuring the highest level of digital discretion.

HOW ARE INTERNATIONAL EXCHANGE RATES HANDLED? All transactions are processed in US Dollars (USD). If your account is in another currency, the final total will be calculated by your card issuer based on the prevailing daily exchange rate at the time of processing.

3. LOGISTICS & PRECISION

HOW SHOULD I FORMAT MY SHIPPING ADDRESS? To ensure precise delivery, please provide all information using English (Latin) characters. If your address contains non-English symbols, we recommend using the nearest English equivalent to prevent logistics delays.

CAN I MODIFY MY ADDRESS AFTER PLACING AN ORDER? Once an order has entered the processing or dispatch phase, we are unable to revise the shipping address. We kindly recommend using a residential address to ensure a secure and timely handover, as transit times through international customs can vary.

HOW CAN I MONITOR THE ARRIVAL OF MY PIECE? Upon dispatch, a personalized tracking number and link will be sent to your email. You may monitor your creation’s journey in real-time. Please note that AROTRIXERONIZELO is not responsible for unforeseen delays caused by local customs authorities.

4. RESOLUTIONS

WHAT SHOULD I DO IF AN ITEM IS MISSING FROM MY DELIVERY? Every order is hand-inspected before it leaves our studio. In the unlikely event of an incomplete delivery, please contact our Concierge immediately at support@arotrixeronizelo.com.

BESPOKE ASSISTANCE

If your inquiry remains unanswered, our dedicated team is at your service. Please reach out to us directly: Email: support@arotrixeronizelo.com